Policies

Important information about our terms, privacy, and health disclaimers

Health Disclaimer / स्वास्थ्य अस्वीकरण

General Information

The information provided by Divyantan Ayurvedics on this website is for general informational and educational purposes only. All information on the site is provided in good faith. However, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, or completeness of any information on the site.

Not Medical Advice

The content on this website, including product descriptions, health benefits, and ingredient information, is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

No Cure Claims

Divyantan Ayurvedics products, including Nirogi Jivan Herbal Powder and Health Khakhra, do not claim to cure, treat, prevent, or diagnose any disease, including but not limited to diabetes mellitus. These products are nutritional supplements and health-focused food items designed to support overall wellness.

  • Products are not a replacement for prescribed medication
  • Individual results may vary based on lifestyle, diet, and health conditions
  • Always consult your healthcare provider before starting any new dietary supplement
  • Discontinue use and consult a doctor if you experience any adverse reactions

Diabetic Patients

If you are a diabetic patient, please continue your prescribed medication and consult your doctor before incorporating any of our products into your health regimen. Our products are meant to complement, not replace, conventional medical treatment.

Pregnant & Nursing Women

Pregnant women, nursing mothers, and individuals with known allergies should consult their healthcare provider before using any Divyantan Ayurvedics products.

Privacy Policy / गोपनीयता नीति

Data Collection

When you use our health consultation form or contact us through any channel, we may collect the following personal information:

  • Full name and contact details (mobile number, email)
  • Medical history and health-related data (sugar levels, weight, age)
  • Operation history and additional health notes
  • Browser and device information for improving our website experience

How We Use Your Data

Your personal information is used exclusively for:

  • Providing personalized health consultations and product recommendations
  • Communicating with you regarding your inquiries and orders
  • Improving our products and customer experience
  • Sending relevant health and product updates (only with your consent)

Data Protection

We take the security of your personal data seriously. All medical and personal information shared through our consultation forms is:

  • Stored securely with encryption where applicable
  • Accessible only to authorized Divyantan Ayurvedics personnel
  • Never sold, rented, or shared with third parties for marketing purposes
  • Retained only as long as necessary for the purposes described

Patient Data Security / मरीज़ डेटा सुरक्षा

We assure all patients and customers that their medical data will be kept completely safe, secure, and confidential. (मरीज का डेटा पूरी तरह सुरक्षित एवं गुप्त रहेगा।)

Your Rights

You have the right to request access to, correction of, or deletion of your personal data at any time by contacting us at info@divyantan.com.

Terms & Conditions / नियम और शर्तें

Acceptance of Terms

By accessing and using the Divyantan Ayurvedics website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or purchase our products.

Product Descriptions

We strive to provide accurate product descriptions, images, and health benefit information. However, we do not warrant that product descriptions, images, or other content on this site are entirely accurate, complete, reliable, or error-free.

Use of Products

  • Products should be used as directed on the packaging or as advised by our health consultants
  • Products are not intended for children under 15 years of age without parental/guardian supervision
  • Store products in a cool, dry place away from direct sunlight
  • Check the label for allergen information before consumption

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Divyantan Ayurvedics and is protected by applicable intellectual property laws. Unauthorized reproduction, distribution, or modification of any materials is strictly prohibited.

Limitation of Liability

Divyantan Ayurvedics shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use or inability to use our products or website. Our total liability shall not exceed the purchase price of the product in question.

Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in India.

Shipping & Refund Policy / शिपिंग और रिफंड नीति

Shipping Information

  • We ship across India through trusted logistics partners
  • Standard delivery takes 5-7 business days from the date of order confirmation
  • Express delivery (2-3 business days) is available for select locations at additional cost
  • Free shipping on orders above ₹999
  • Tracking details will be shared via SMS/WhatsApp once the order is dispatched

Order Processing

Orders are processed within 1-2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Refund Policy

  • If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographic evidence
  • Refunds will be processed within 7-10 business days after the return is received and inspected
  • Refunds will be credited to the original payment method
  • Opened or partially used products are not eligible for refund, except in cases of manufacturing defects

Return/Exchange Process

  • Contact our support team via WhatsApp or email within 48 hours of receiving the product
  • Provide your order number, product details, and reason for return along with photos
  • Our team will arrange a pickup or provide return shipping instructions
  • Exchange requests are subject to product availability

Non-Returnable Items

Food products that have been opened, consumed, or whose seal has been broken cannot be returned for hygiene and safety reasons, unless there is a clear manufacturing defect.

Contact for Shipping Queries

For any shipping or refund-related queries, please reach out to us at divyantanayurvedics@gmail.com or WhatsApp: +91 9974729479.

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